Refund policy

Last updated: October 29, 2026

Return window

You can return items within 30 days of delivery. Items must be unworn, unwashed and in their original condition with tags attached.

How to return

Contact us through our contact form or at info@laboutiqueaudrey.com with your order number and the items you'd like to return.
We'll confirm your return and send you the instructions. Returns go to our warehouse: 821 S 38th St, Louisville, KY 40211, United States.
Pack the items securely and send them back. We recommend a tracked service.

Return shipping costs

Changed your mind / not satisfied: return shipping is paid by you.
Faulty, damaged or wrong item: we cover the return shipping cost and send a replacement or a full refund. Please contact us within 30 days of delivery, with photos if possible.

Refunds

Once we receive and check your return, we refund the item price to your original payment method within 10 business days. Original shipping was free, so nothing is deducted for it.

Order cancellations

You can cancel an order free of charge until it ships. Contact us as soon as possible with your order number. Once it has shipped, please use the return process above.

Exchanges

To exchange a size or color, return the original item for a refund and place a new order.

Non-returnable items

Items that have been worn, washed or altered, or that are returned without their tags, can't be accepted unless they are faulty.

Questions?

Store name: La Boutique Audrey
Company: MAXROC LLC
Registered in Wyoming, United States
Business number: 2025-001849093
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Warehouse address: 821 S 38th St, Louisville, KY 40211, United States
Phone: +1 681 256 2479
Email: info@laboutiqueaudrey.com
Contact form: /pages/contact
Customer service hours: Monday to Friday 9:00 AM–5:00 PM Eastern Time (closed on weekends and US federal holidays). We reply within 1 business day.